Texting Software
Save Your Customers & Employees Time
Reduce inbound calls for vehicle status updates by implementing our easy and comprehensive texting software.
Streamline Your Service Lane
Organized & Professional Texting Software
Minimize inbound calls for vehicle status updates by deploying our intuitive, comprehensive texting software. Along with all standard functionalities, TCC enables deeper engagement through custom templates, department-level group messaging, advanced monitoring and reporting, and seamless integration with our complete suite of marketing and software solutions.
Seamless Communication
Text customers from your computer, tablet, or phone while having all their information and vehicle history right on the same screen. Looking for a truly uninterrupted workflow? Easily see and respond to customer texts from your main dashboard or any other screens in TCC.
A picture is worth a thousand words – show customers exactly what you found wrong and get authorization then and there to make repairs by sending pictures and video.
Texting Software
Features
- Get authorization for work
- Send parts availability updates
- Text clients for appointment reminders and missed appointments
- Use the built-in instant messaging feature for internal staff to efficiently communicate
- Integrate with Alexa and Google Home
- Create templates that can be forwarded to cell phones or received via the TCC platform
- Set your main dealership phone number up as a texting number for easy communication
- Create department groups for internal messaging
- Monitor all conversations and review no responses
Pairs Well With:
Service Connect
Keep your team as efficient as possible while providing information and professional estimates to your customers using today’s simple
communication methods.
Mobile Bill Pay
Why have your customer wait to pay at the time of vehicle pick up when you can provide the convenience of reduced contact and payment prior to picking their vehicle up?
VehicleTrac MPI
Maximize each RO and present a professional estimate. VehicleTrac will help you increase up-sells, improve efficiency, and provide a consistent customer experience.
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More