Customer Retention
Hit Your Service Retention Goals
Deliver excellent customer service and communicate with customers at the right time, with the right message, using the preferred medium.
Streamline Your Service Lane
Find Success With Customer Retention
There is no magic in retaining customers at your dealership. Service departments need to deliver excellent customer service and communicate with customers at the right time, with the right message, using the preferred medium. Use your DMS data to send engaging campaigns & reminders, all while tracking results live.
Custom Campaigns Across Every Medium
Our in-house design team is happy to work with you to portray your message in the most attractive way possible across physical and digital mediums. Craft a beautiful email or direct mail piece, or cut out the fluff and send your customers a text with exactly the information they need.
Gauge the effectiveness of your campaigns in real time with our live advanced reporting. See live results for email, text, and direct mail.
Customer Retention
Features
- Send timely email/text reminders with current offers
- Accompany those with live calls for full coverage
- Learn which communication methods are most effective for each specific campaign
- Layer communication methods to catch all available customers
- We will determine the correct branding and understand your OEM programs
- Have confidence that we match our communications to fit both your OEM brand and your dealership’s unique message
- We will ensure we do not overcommunicate or cause your opt outs to rise
Pairs Well With:
BDC Marketing
Human touch still is the most effective way to reach out to your customers even in the age of digital marketing. Show your customers that you care with our professionally trained call agents.
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry. With over 1,100 easy settings, this appointment system is custom-made for every dealership.
Texting Software
Reduce your afternoon inbound call volume by proactively sending text-based status updates. Plus with our advanced features, you can stay organized like never before.
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More