Customer Recovery
Live Calls That Bring Your Customers Back
Practice makes perfect; we have made over 21 million calls and are ready to put that experience to work for you.
Streamline Your Service Lane
Get A Second Chance With Customer Recovery
TCC’s industry trained professional call center agents contact your inactive or “lost souls” customers to invite them back to the dealership. With over 20 years of call center experience, we know what works and are ready to transparently show exactly how many inactive customers we have returned to you.
Factual Reporting & Full Coverage
Compare the organic rate of return to the customers we brought back for any given month. Drill down on the bottom-line with detailed breakdowns for individual and overall ROI. Our system comes ready with both default and custom reporting.
Combine the call aspect of our program with email and direct mail outreach to ensure your inactive customers are thinking of you.
Customer Recovery
Features
Our reporting shows who would have come back regardless of our effort and who we brought back additionally, as well as:
- How many calls have been completed
- Call result type, including appointments booked
- Exactly how many inactive customers we have returned to you
- Individual ROs, with the dollar amounts based on our efforts
- Overall ROI
- We do not give up after one attempt; our unique algorithms re-queue calls at the right time
- We are highly trained to listen and understand why the customer has not come back
- We have a clear message to the customer, approved by you
Pairs Well With:
Appointment Scheduler
Keep your team as efficient as possible while providing information and professional estimates to your customers and the ability to use today’s simple communication methods.
Customer Retention
Use our program to deliver excellent customer service and communicate with dealership customers at the right time, with the right message, using the preferred medium.
Texting Software
Reduce your afternoon inbound call volume by proactively sending text-based status updates. Plus with our advanced features, you can stay organized like never before.
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More