BDC Marketing
Live Phone Calls Are The Most Effective
Show your customers that you care with our professionally trained call agents at call centers we own and operate.
Streamline Your Service Lane
Our Professionals Make The Difference
Human touch still is the most effective way to reach out to your customers even in the age of digital marketing. Demonstrate your commitment to customers by utilizing our professionally trained call agents, working exclusively in call centers that we own and operate.
Overwhelmed with customer calls? Back up your Business Development Center (BDC) to answer any overflow calls and ensure all customers get to a live human being every time.
Metrics & Built-In Integration
Stay fully informed on both inbound and outbound calls with our detailed reporting. Listen back to any call recording at any time.
Our agents are set up for success to follow-up with emails, texts, and even customer satisfaction surveys, all matching your unique message.
BDC Marketing
Features
- Call your sales leads
- Follow their visits with a CSI call
- Reach out to the customers who missed their appointments
- Remind them of their sales appointment
- Back up your BDC to answer any overflow calls and ensure all customers get to a live human being every time
- Mix and match with our AI call assistant to save costs by routing to a live person at the customer’s request
- All calls are recorded and monitored live, as they happen and you will have access to these recordings at all times
- Detailed reporting on call performance and length, all tied to the customer profile
- Support for surveys and email/text follow-ups based on the results of the call
Pairs Well With:
Customer Recovery
TCC’s industry trained professional call center agents contact your inactive customers. We have made over 21 million calls and are ready to put that experience to work for you.
AI Voice Assistant
By leveraging advanced natural language processing our system can analyze caller intent in real time, offering personalized solutions and even anticipating needs based on past interactions.
Customer Retention
Use our program to deliver excellent customer service and communicate with dealership customers at the right time, with the right message, using the preferred medium.
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More