At our core, we utilize state-of-the-art technology and DMS integration to maximize customer interactions.
KNOXVILLE — April 27, 2026— Total Customer Connect and Dealerlogix, driven by Vehlo, are providing their fixed operations software and communications platforms to Ford dealerships nationwide as part of a select group of Preferred Partners. The partnership focuses on Ford’s commitment to Video Multi-Point Inspections. Both Total Customer Connect and Dealerlogix will give dealerships an ...
Email Campaigns Are Here to Stay Despite the rise of a variety of social media channels and the constant presence of other platforms like texting, live calls and direct mail, email campaigns remain a reliable high return on investment channel for dealerships to connect directly with their customers. Not all emails are created equally, and ...
Identifying customers with active recalls and getting them back to the store can be inconvenient to say the least. Recall work is seen as both an easy customer to capture and a clerical process within the store. Dealerships often lose focus on the outreach techniques being used, instead defaulting to “what we’ve always done.” By ...
Retention Isn’t Easy and Human Capital Is Expensive Customer retention is one of the biggest hot-button issues in the industry. The question “what is the best way to retain a customer?” is one with no easy answer, but ultimately it comes down to value. Show your customers you value them, and they will buy from ...
How Poor Communication and Tracking Impact Franchised Dealerships’ Bottom Line The dealership’s service department is crucial to profitability. Beyond routine maintenance and oil changes, service departments handle everything from complex repairs to special order parts (SOPs). While SOPs are essential for meeting customer needs, they also present significant challenges that can become a costly problem ...
Data mining as a field of study emerged in the late 1960’s with the advent of computing. Early efforts involved long hours manually crunching data. Then emerging technologies quickly led to the development of advanced algorithms and methods, allowing for commercial use across a variety of industries, particularly in marketing and sales. OPPORTUNITIES WITH SERVICE ...
Yes, TCC has certified integration with every major Dealer Management System and our team is happy to explore further integrations if your dealership has a unique setup.
During the demo process, we’ll check on compatibility with your existing system(s) to get ahead of any potential disruptions.
Yes, TCC supports all dealer sizes! Our customer-centric innovative solutions are all highly customizable to create a workflow ideal for every team. With our suite of a la carte solutions, you can build the exact product you need!
TCC provides innovative customer-centric solutions for automotive dealerships with measurable results in pay revenue and building quality customer relations. Streamline your service lane with our Fixed Ops Software, and retain customers with our BDC and Marketing solutions.
TCC offers a platform that seamlessly communicates. Use your DMS data for marketing and call campaigns, send automatic reminders based on service operations like special part orders, set custom alerts for your staff based on RO states, and much more!
Every service drive is different, and your store has unique needs. Our programs allow you to configure what you need, and don’t burden you with additional costs for parts of the software suite that you won’t use. Tell us exactly what you’re looking for, and we’ll configure a product mix that matches your needs.
Our expert install teams will give you and your staff everything you need to succeed as soon as we get started. Need additional training? We provide a library of detailed training videos, and our support and account management teams are always there when you need them.
Our support team is on call at all times to assist you with any questions or issues. They can be reached by email at support@totalcustomerconnect.com or by filing a ticket at https://support.totalcustomerconnect.com/
TCC has 20 years of owned and operated call center experience. Human touch is still the most effective way to reach out to your customers; show them you care with our professionally trained call agents.