Manage and Monitor Your BDC Like a Pro
A BDC without a plan and way to measure success is just overhead. Turn your BDC into a measurable profit center with the aid of the same proprietary software as TCC uses to run its nationwide call centers. With this software:
- Queue call jobs for the BDC
- Upload custom lists from the OEM
- Monitor daily performance of the staff on number of calls made, and results, to ensure success
- Monitor appointments booked vs kept ratio
Also, agents will have easy access to the following:
- Customers service history
- Customers contact history
- Previously declined services
Analytics to Keep Them on Track
Keep your finger on the pulse of your BDC. To ensure they hit their metrics, we give you the ability to:
- Track incoming and outgoing call results
- Manage outbound call volumes
- Set call priorities
- BDC Cloud fully integrates with the TCC Platform
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Satisfaction Guaranteed
Month-to-month service agreement since 2001.