About Us
One Fixed Ops Platform — True Seamless Connectivity
TCC connects your service, marketing, and BDC teams through one integrated platform — so you never miss a revenue opportunity.
Who We Work With
Services to Fit Every Need
Based in Silicon Valley, Total Customer Connect has been a collaborative business partner to technology trend-setting pioneers all over the Bay Area. At our core, we utilize state-of-the-art technology and DMS integration to maximize customer interactions. TCC provides innovative, customer-centric solutions for automotive dealerships, delivering measurable results in revenue growth and fostering quality customer relationships.
Our Story
A Brief History of Fixed Ops Innovation
Since 2001, Total Customer Connect’s mission has been to increase automotive retailer profitability by improving dealerships customer experience through every point of the customer life-cycle.
Meet the Team
Shawn Rajabi
Founder
Yuriy Kamsha
Chief Technology Officer
Louis Towry
Vice President Of Sales
Bobby Rajabi
Vice President of Operations
Steve Guyette
Regional VP of Sales – East Coast
Chris Noble
Regional VP of Sales – West Coast
Philip Raum
Regional VP of Sales – Canada
Roy Wilder
Senior Sales Executive
Cathy Green
Director Of Client Success
Marc Paris
Support Director
Ana Alfaro
Human Resources Manager
Yuriy Kamsha Jr.
Marketing Manager
How it Works
How TCC Works for You
A simple, three-step process to power, growth, and retention.
Connect
Integrate your systems and onboard your team.
Engage
Use our suite of fixed ops software to stay connected with customers.
Convert
Turn service visits into upgrades, bookings, and repeat customers.