Solutions Overview
One Fixed Ops Platform: True Seamless Connectivity
TCC delivers innovative, customer-centric solutions for automotive dealerships, driving measurable results in pay revenue and building quality customer relations.
Streamline Your Service Lane
Service Software
How many different software systems do your advisors use? Our platform is designed to keep your team as efficient as possible while providing information and professional estimates to your customers using today’s simple communication methods.
Every module communicates with the others in real-time, creating a truly seamless service lane experience. Use your DMS data for marketing and call campaigns, track special order parts from order to install, send customers video inspections, and much more.
Marketing
Reach new and existing customers through today’s important digital channels. TCC’s marketing campaigns stand out and are customized for each dealership. We don’t use cookie-cutter tactics, we:
- Communicate at the right time, with the right message,
using the preferred medium - Optimize campaigns over 400 times a month
- Target specific ZIP codes where potential customers are
- Report true ROI based on DMS data
- Implement unique and engaging rewards programs
- Constantly A/B test offers to optimize results
- Use a full mix of digital and physical mediums
Call Services
Bring back lost souls and retain your customer base. TCC’s industry trained North America based professional call center agents contact your inactive or “lost souls” customers live to invite them back to your dealership. We record all the calls and you will have access to every single communication.
Does your BDC team need help? Let our call agents or our AI voice system act as backups for your call center, fielding inbound calls and providing more time for your BDC to become an income generating unit instead of a cost center.
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More