Retention +
Enhance Customer Retention With Rewards & More
Bring back more customers by enrolling them into a rewards program that’s easy to access; no key tags, punch cards, or apps.
Streamline Your Service Lane
Rewards & More With Retention+
Increase customer retention by enrolling them in an accessible rewards program—no key tags, punch cards, or apps required. We configure any combination you need, including points for future service, trade-in values, new vehicle discounts, and flexible reward tracking with both incrementing and decrementing counters.
In addition to rewards, each customer receives access to a personalized portal, allowing them to claim points and manage all their service needs efficiently.
Your Rewards Your Way
Configure things exactly how you need them with our robust rewards settings; your store determines all redemption values. Send customers rewards based marketing for events like point expiration, double points for a limited time, and other specials.
Customers have access to a personalized portal to see their rewards, scheduled maintenance, recalls, service history, declined services, and more all included as part of Retention+.
Retention+
Features
- Dealership configurable rewards program
- Automated enrollment in the rewards program
- Rewards based marketing such as point expiration, double points for a limited time, and other specials
- Monthly rewards account balance communication
- Your store determines all redemption values, and we can configure any mix needed including points for future services, trade-in values, new car discounts, and both up and down counters.
- Customers can access scheduled maintenance, recalls, service history, declined services, and more from their personalized portal
Pairs Well With:
Customer Retention
Use our program to deliver excellent customer service and communicate with dealership customers at the right time, with the right message, using the preferred medium.
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry. With over 1,100 easy settings, this appointment system is custom-made for every dealership.
Texting Software
Reduce your afternoon inbound call volume by proactively sending text-based status updates. Plus with our advanced features, you can stay organized like never before.
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More