Recall Marketing
Proven Recall Acquisition Strategy
TCC’s custom recall program will allow you to pinpoint customers in your database with open safety recalls as well as those outside of your database.
Streamline Your Service Lane
Bring Customers Back With Recall Marketing
Manage recall campaigns efficiently to load your shop properly. TCC’s custom recall program allows you to pinpoint customers in your database with open safety recalls and brings in new service customers from targeted zip codes by building trust servicing important safety related items.
The Data You Need
Use your DMS data to contact your customers with outstanding recalls or pick specific zip codes to conquest customers not in your database. Prioritize which recalls you wish to target and get live detailed reports on ROI as well as outcomes that tie directly back to DMS data.
Use the medium you know works for you, or combine text, email, direct mail, and live calls to get full coverage across every channel.
Recall Marketing
Features
- Use your DMS data to contact your customers with outstanding recalls
- Pick specific ZIP codes to Conquest customers who are not in your database
- Prioritize which recalls you wish to target
- Schedule the recalls according to your work flow and tie those appointments into your DMS
- Use various communication methods to ensure contact
- Track ROI and outcomes that tie directly back to DMS data
- Bring back inactive service customers
- Build trust with customers by performing important safety related items
- Present maintenance opportunities to customers that have not serviced in a while
Pairs Well With:
Service Connect
Keep your team as efficient as possible while providing information and professional estimates to your customers using today’s simple
communication methods.
Conquest
We can reach out across your PMA if your OEM allows it, or prospect across brands to bring customers looking to purchase a new vehicle. Get customers outside of your database.
Texting Software
Reduce your afternoon inbound call volume by proactively sending text-based status updates. Plus with our advanced features, you can stay organized like never before.
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More