Endorsed by Lexus, Trusted by Dealers to Deliver a Premium Appointment Experience
Download the TCC Buyer’s Guide
Appointment Scheduling on a Higher Level
TCC’s appointment scheduler delivers an industry-leading combination of simplicity and robust functionality. Designed for seamless use on any device, it offers more than 1,100 intuitive settings to ensure a tailored fit for every dealership’s unique needs, providing the luxurious and trusted experience that Lexus drivers expect.
All The Tools You Need
Easily filter your appointment calendar by department or advisor for a comprehensive, at-a-glance view of your day. Set operational constraints and maintain organization throughout your scheduling process. TCC’s appointment scheduler provides instant access to customer service and contact history, supports rewards enrollment, and enables direct communication with customers by email or text.
You can use the solution as a stand-alone appointment dashboard or seamlessly integrate it with the full service lane software suite, ensuring you have all essential tools and information in a single, unified platform.
Appointment Scheduler
Features
- Self-check-in for customers
- OEM maintenance menu integration
- Integrated safety recalls
- Bi-directional text messaging and instant messaging
- Robust advisor and technician capacity settings
- Transportation capacity settings
- Automated reminders via SMS and email
- Automated notifications to internal staff
- Integration with Alexa and Google Home
- Contactless customer drop off or at home pick up
- Convenient scheduling through multichannel sources
- Integrated factory scheduled maintenance with accurate recommendations and pricing
- Integrated questionnaires to assist with complaint concerns and diagnostics
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More
Streamlined Workflow Management
TCC’s reporting and internal communication tools ensure communication and accountability across your appointment process and service department, but our fixed ops solutions don’t stop there. Schedule appointments, check-in customers, standardize the RO creation process, take photo and video inspections and accept payment from the customer, all while accessing factory scheduled maintenance menus. Every module communicates in real-time, creating a seamless service lane process.