Preferred by Ford, Trusted by Dealers to Deliver a Premium Customer Video MPI Experience
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An MPI Geared For Users
Every Ford service department needs to maximize each RO to maintain profitability and present a professional estimate. VehicleTrac Multi-Point Inspection streamlines this process by sending recommendations to customers during service, allowing them to review and approve electronically.
Use the lounge waiter board to display progress to customers, letting them know exactly what’s going on with their vehicle at all times. Send clean and well-organized inspection results to customers via our text and email platforms or easily print a copy with one click. TCC provides the trusted and reliable MPI experience that Ford drivers expect.
Record & Push G/Y/R Measurements Directly to the DMS
Record Green/Yellow/Red measurements for brakes, batteries, and tires and push them directly to the DMS, keeping lines updated as changes are made. TCC even goes a step further, allowing you to customize your inspection steps to match both Ford standards and your store’s unique workflow.
Send pictures and video, leave notes on anything that could be an issue, and customize your workflow, all while having access to all the vehicle information you need and keeping your team up to date with alerts and messaging.
VehicleTrac MPI
Features
- Use the lounge waiter board to display status progress to customers
- Organize the work in process in a simple to use electronic route sheet
- Text or email the results of the Vehicle Health Report, and additional work estimate to the client for approval, multiple types of print outs available
- Access to factory scheduled maintenance, previously declined recommendations, recall look up and OEM safety recalls
- Update the original record if approved, or record it for next time if declined
- Keep the DMS lines updated as changes are made
- Detailed behavior-driven reporting across various dimensions
- Video MPI consistently displayed on invoice
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More
Streamlined Workflow Management
TCC’s reporting and internal communication tools ensure communication and accountability across your Video MPI process and service department, but our fixed ops solutions don’t stop there. Schedule appointments, check-in customers, standardize the RO creation process, take photo and video inspections and accept payment from the customer, all while accessing factory scheduled maintenance menus. Every module communicates in real-time, creating a seamless service lane process.