Live Calls That Bring Your Customers Back
TCC’s industry trained professional call center agents contact your inactive or “lost souls” customers to invite them back to the dealership. Practice makes perfect; we have made over 21 million calls and are ready to put that experience to work for you.
Factual Reporting
Compare the organic rate of return to the customers we brought back for any given month. There is no smoke and mirrors here, are program really works.
Get Granular
Drill down on the bottom-line with detailed breakdowns for individual and overall ROI. Our system comes ready with both default and custom reporting.
Full Coverage
Combine the call aspect of our program with email and direct mail outreach to ensure your inactive customers are thinking of you.
Features:
Our reporting shows who would have come back regardless of our effort and who we brought back additionally, as well as:
- How many calls have been completed
- Call result type, including appointments booked
- Exactly how many inactive customers we have returned to you
- Individual ROs, with the dollar amounts based on our efforts
- Overall ROI
- We do not give up after one attempt; our unique algorithms re-queue calls at the right time
- We are highly trained to listen and understand why the customer has not come back
- We have a clear message to the customer, approved by you
Pairs Well With:
Appointment Scheduler
Keep your team as efficient as possible while providing information and professional estimates to your customers and the ability to use today’s simple
communication methods.
Customer Retention
Use our program to deliver excellent customer service and communicate with dealership customers at the right time, with the right message using the preferred medium.
Texting Software
Reduce your afternoon inbound call volume by proactively sending text-based status updates. Plus with our advanced features, you can stay organized like never before.
Request A Demo
Let our sales executives show you how our innovative products can support your business goals.
Satisfaction Guaranteed
Month-to-month service agreement since 2001.