Live Phone Calls Are The Most Effective!
Human touch still is the most effective way to reach out to your customers even in the age of digital marketing. Show your customers that you care with our professionally trained call agents.
Metrics & Monitoring
Stay fully informed on both inbound and outbound calls with our detailed reporting. Listen back to any call recording at any time.
Highly Trained
Not all BDC’s are created equal! Our Northern California based call center is highly trained, and is measured to make sure that we exceed your expectations.
Built-In Integration
Our agents are set up for success to follow-up with emails, texts, and even customer satisfaction surveys, all matching your unique message.
Features:
- Call your sales leads
- Follow their visits with a CSI call
- Reach out to the customers who missed their appointments
- Remind them of their sales appointment
- Back up your BDC to answer any overflow calls and ensure all customers get to a live human being every time
- Mix and match with our AI call assistant to save costs by routing to a live person at the customer’s request
- All calls are recorded and monitored live, as they happen and you will have access to these recordings at all times
- Detailed reporting on call performance and length, all tied to the customer profile
- Support for surveys and email/text follow-ups based on the results of the call
Pairs Well With:
Customer Recovery
TCC’s industry trained professional call center agents contact your inactive customers. We have made over 21 million calls and are ready to put that experience to work for you.
AI Voice Assistant
By leveraging advanced natural language processing our system can analyze caller intent in real time, offering personalized solutions and even anticipating needs based on past interactions.
Customer Retention
Use our program to deliver excellent customer service and communicate with dealership customers at the right time, with the right message using the preferred medium.
Request A Demo
Let our sales executives show you how our innovative products can support your business goals.
Satisfaction Guaranteed
Month-to-month service agreement since 2001.