BDC Cloud
Cutting-Edge BDC Cloud Software
Turn your BDC into a measurable profit center with the aid of the same proprietary software TCC uses to run its nationwide call centers.
Streamline Your Service Lane
Manage And Monitor Your BDC Like A Pro
A Business Development Center (BDC) without clear goals and measurable outcomes is simply an added expense. Transform your BDC into a proven profit center by leveraging the same proprietary software trusted by TCC for managing its nationwide call centers.
Calling Made Easy
Organize tasks by caller and category, and assign custom job parameters with defined priorities to ensure your BDC team remains focused on critical objectives. Equip your agents with comprehensive scripts designed for various scenarios, and provide immediate access to detailed customer information. This approach enables your staff to achieve key performance metrics efficiently.
Monitor team progress with a robust selection of reports and filters tailored to your oversight needs. If you have concerns about specific calls, you can easily review recordings to evaluate performance and ensure quality standards are met.
BDC Cloud
Features
- Queue call jobs for the Business Development Center
- Upload custom lists from the OEM
- Access prepared scripts to ensure calls don’t deviate
- Monitor daily performance of staff on the number of calls made and call results
- Monitor appointments booked vs kept ratio
- Easy access to service history, contact history, and declined services
- Track incoming and outgoing call results
- Manage outbound call volumes
- Set call priorities
- BDC Cloud fully integrates with the TCC Platform
Pairs Well With:
Service Connect
Keep your team as efficient as possible while providing information and professional estimates to your customers using today’s simple
communication methods.
Customer Retention
There is no magic in retaining customers. Deliver excellent customer service and communicate at the right time, with the right message, using the preferred medium.
Texting Software
Reduce your afternoon inbound call volume by proactively sending text-based status updates. Plus with our advanced features, you can stay organized like never before.
One Fixed Ops Platform
Services To Fit Every Need
Appointment Scheduler
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
TCC’s appointment scheduler is the simplest yet most robust appointment system in the industry.
Learn MoreMaintenance Menus
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Offer factory scheduled maintenance that matches the OEM manual exactly for every make, model and trim in North America.
Learn MoreService Lane Suite
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Keep your team as efficient as possible while providing information and professional estimates to your customers.
Learn MoreVideo MPI
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Get recommendations to the customer while their vehicle is being serviced with electronic approvals.
Learn MoreService Lane Check-In
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Facilitate appointments or walk-ins and help create repair orders in a standardized process.
Learn MoreOEM Recalls
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Manage recall campaigns efficiently to load your shop properly; pinpoint customers with open safety recalls.
Learn MoreCustomer Recovery
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
TCC’s professional call center agents contact your inactive customers to invite them back to the dealership.
Learn MoreAI Voice Assistant
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Never miss a customer call and revolutionize your dealership with TCC’s AI call agents.
Learn More