Manage And Monitor Your BDC Like A Pro
A BDC without a plan and way to measure success is just overhead. Turn your BDC into a measurable profit center with the aid of the same proprietary software as TCC uses to run its nationwide call centers.
Stay Organized
Group by caller and category, set custom job parameters and priorities, and everything else you can imagine to keep your BDC on track.
Calling Made Easy
With prepared scripts that account for all scenarios and easily accessible customer info, your agents will have the tools they need to crush their metrics.
Comprehensive Reporting
Keep your team accountable with a variety of metrics and filters. Concerned about a call? Pull up the recording and listen for yourself!
Features:
- Queue call jobs for the BDC
- Upload custom lists from the OEM
- Monitor daily performance of the staff on number of calls made, and results, to ensure success
- Monitor appointments booked vs kept ratio
- Easy access to service history, contact history, and declined services
- Track incoming and outgoing call results
- Manage outbound call volumes
- Set call priorities
- BDC Cloud fully integrates with the TCC Platform
Pairs Well With:
Service Connect
Keep your team as efficient as possible while providing information and professional estimates to your customers and the ability to use today’s simple
communication methods.
Customer Retention
There is no magic in retaining customers.. Deliver excellent customer service and communicate at the right time, with the right message using the preferred medium.
Texting Software
Reduce your afternoon inbound call volume by proactively sending text-based status updates. Plus with our advanced features, you can stay organized like never before.
Request A Demo
Let our sales executives show you how our innovative products can support your business goals.
Satisfaction Guaranteed
Month-to-month service agreement since 2001.